Custom Services Policy
BayleafX Technologies delivers custom, bespoke software engineering, web development, and digital design services tailored to each client’s exact specifications. Because our work represents dedicated time, senior talent allocation, and custom intellectual property, our refund and cancellation terms reflect the nature of professional services.
01 //Nature of Custom Services
Unlike pre-packaged software or physical goods, every website, custom application, and design system we build is created specifically for your brand. We commit our senior designers and developers exclusively to your project sprints.
All client engagements are governed by this policy along with the specific milestones, timelines, and deliverables outlined in your project proposal or Statement of Work.
02 //Project Deposits
To reserve our team's schedule and commence architectural planning, an upfront project deposit (typically 30% to 50% of the total project value) is required before work begins.
- Before Work Commences: If a client requests cancellation in writing before our team has begun discovery meetings, wireframing, or repository setup, the deposit will be refunded in full minus any direct transaction processing fees.
- After Work Has Started: Once technical discovery, wireframes, design mockups, or development sprints have been initiated, the initial deposit is non-refundable as it covers dedicated team capacity and non-recoverable hours.
03 //Milestone Reviews & Sign-Off
We believe in complete transparency. We structure our projects into clear sequential milestones (e.g. Discovery & Wireframes ➔ Design Approval ➔ Frontend/Backend Development ➔ QA & Launch).
At each milestone, we deliver live previews or clickable prototypes for your review. Once a milestone is reviewed, approved, and paid for, the fees associated with that milestone are deemed earned and non-refundable.
04 //Cancellation by Client
Clients may cancel an ongoing project at any time by sending written notice via email to bayleafxtechnologies@gmail.com.
In the event of cancellation:
- The client is billed only for work and hours completed up to the date of cancellation notice.
- Any unearned advance payments exceeding the completed work will be refunded promptly within 14 business days.
- All completed source code, Figma design assets, and documentation completed up to that point will be packaged and delivered to the client.
05 //Cancellation by BayleafX
In rare circumstances (such as an irreconcilable conflict, material breach of terms, or prolonged client unresponsiveness exceeding 30 days), BayleafX reserves the right to terminate an engagement.
If BayleafX terminates the contract without cause, any unearned prepaid amounts will be refunded in full, and all work completed to date will be handed over immediately.
06 //30-Day Bug-Fix Guarantee
We stand behind everything we build. All custom software, web applications, and WordPress sites developed by BayleafX Technologies include a 30-day post-launch warranty at no extra charge.
If any technical bug, broken layout, or functional issue matching the agreed project scope arises within 30 days of launch, we will diagnose and fix it immediately at zero cost.
07 //Monthly Support & Retainers
For clients enrolled in monthly maintenance, hosting, or marketing retainers:
- Monthly retainer agreements may be cancelled at any time with 14 days written notice prior to the next billing cycle.
- Retainer fees for the current active month are non-refundable once the billing cycle has commenced.
08 //Payment Disputes & Errors
If you notice any billing discrepancy, duplicate charge, or clerical error on an invoice, please notify us within 14 calendar days. We will investigate immediately and issue any necessary credit or direct refund within 5 to 7 business days.
09 //Billing Inquiries & Contact
For any questions regarding billing, invoices, deposits, or cancellation requests, contact our commercial desk: